wontons revisited

Travel discussion for St. John
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wontongirl
Posts: 518
Joined: Wed Aug 09, 2006 1:19 pm

wontons revisited

Post by wontongirl »

So anyway.... Kent comes out by the pool and explains that he had called Kati and told her that the accident is near catastrophic and that he needs help! He tells us that she is sending backup to help assist in the cleanup. It is now about 8:15 pm.
We wait around for someone to come and Kent tells us he is going to go ahead as planned and make dinner because he was almost finished when everything went CRAZY!!!!!! I'm thinking we need to just bag it and hurry up with the cleanup. We go in the kitchen and try to start wiping everything down- we need a big ladder because we need to start at the top and work down. Did I mention that I had just had a massage? All of the benefits from this splurge are now lost. We are getting worried because nobody shows up to work on this mess. Kent is just fixing plates and carrying on and never losing his cool. I had just about lost every ounce of cool I had in me!!!We eat one of the best dinners I have ever put in my mouth and still no Katilady. I am getting pissed because obviously the quicker we clean this mess up the better off we will be. The oil is on things we dont even know about at this point because it is dark in there. We ask Kent where the women is and he tells us he is very frustrated because someone could have been badly injured and she should be supporting him better than this. We tell him -forget her- we are concerned about this villa and that we want things handled the way the owners would handle it and this would not be it!!!! We ask for her cell number and decide to take matters in our own hands. It is at least 11pm by now! Did I forget to tell you that we were traveling with 2 lawyers. You know those times in life when you think to yourself- I need some lawyer stationery! Well, we had one better and it was in the form of a phone call. Let's just say that Lynn and I called her and let her know that we had taken pictures and she might want to come over and take her own and see what all of the fuss is about. You probably won't believe this but it took several more rounds before she said she would be right over. She wanted to just deal with it tomorrow. I don't think so. Grease is on couches and chair fabric and the fans are dripping it all over the place. When she arrives they just kind of assess the damage. They don't look like they have any plans of cleaning until we get back in there and they move things around some. We tell her that our #1 problem is this is not OUR villa and we need to go above and beyond to fix this mess. OUr #2 problem is that her client should not have had to hunt her down and beg her to come over, that is just not good business. I ask her if she has contacted Cindy and Paco and she tells me yes but they haven't returned her call. I found out the next am that this is not true! They tell us they are going to send some people over in the morning to clean some more and maybe meet with Cindy. They want us out of the house while they do this . We agree to go out on a dinghy for the day while they are in there. I didn't like this idea but I figured Cindy would be around and she was--AFTER IIIIII CALLED her. I called and left her a message around 7am and she calls me back soon after she spoke with the chef. She tells me that my message was the first one she had received on the subject. Have you ever heard the phrase 0 to BI$TCH in 2.2 seconds? Well that is where Lynn and I were headed.... to be continued( I have to run my son to workout!)the saga continues.
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mbw1024
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Location: The Garden State

Post by mbw1024 »

wow. i'm really stunned by the handling.
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Betty
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Joined: Thu Dec 07, 2006 8:34 am
Location: Cruz Bay St John

Post by Betty »

WOW!!! Can't wait to hear the end result! Those boys put their heart and soul into Bongo Bongo I hope she ended doing right by them and I hope you Did Not pay for your meal!
California Girl

Post by California Girl »

The only comment that comes to mind is: That is SO wrong! There's "island time" and there's "get the f#@k over here NOW!" Katilady's reponse was completely unacceptable.
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wontongirl
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Joined: Wed Aug 09, 2006 1:19 pm

Post by wontongirl »

That was exactly a mild version of what we said to her. She was pretty Bit$chy to us also. It was obvious that we really put her out and she didn't stick up for Kent. He is the main guy with that company. It Was just an accident so act like it!!!
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Bob & Anita
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Location: Charlotte, NC

Post by Bob & Anita »

The whole incident and handling of the incident after is just unbelievable.
Bob & Anita
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wontongirl
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Joined: Wed Aug 09, 2006 1:19 pm

Post by wontongirl »

I really can spell better than in these posts. I can't type! I might need to slow down and do a little spellcheck! Thanks for mudding through it!
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jac w
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Joined: Tue Aug 08, 2006 9:19 am
Location: Fair Lawn, NJ

Post by jac w »

Again WOW. :shock:

I can't believe the response. Thank goodness you stayed on top of it.

jac
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