Fixing a cheaptickets.com itinerary - live blogging

RickG · Post by **RickG** » Fri Jun 13, 2008 9:46 am

United killed their IAD->STT flight for 11/1/08.

Cheers, RickG

RickG · Post by **RickG** » Fri Jun 13, 2008 9:47 am

Cheaptickets.com now has no outbound flight on my itinerary.

Cheers, RickG

RickG · Post by **RickG** » Fri Jun 13, 2008 9:48 am

Cheaptickets.com gives me a live customer service person with no hassle.

Cheers, RickG

RickG · Post by **RickG** » Fri Jun 13, 2008 9:50 am

"Ah, Mr. Rick, I see the problem, there is no outbound leg?"

Yeah, that's why I called.

"There is no direct flight from IAD to STT"

Yep

"United has the following:
- United #7251/0840 IAD to CLT 1009
- United #2559/1140 CLT to STT 1528"

Sure, I get in 3 hours and 15 minutes late, but at least I can make the car barge.

"Let me call United and see what we can do"

Cheers, RickG

RickG · Post by **RickG** » Fri Jun 13, 2008 9:50 am

Holding........

"Mr. Rick, I am on the phone with the United agent. It will be 5 more minutes."

Cool, dude, hook it up.

Cheers, RickG

waterguy · Post by **waterguy** » Fri Jun 13, 2008 9:52 am

Good luck I'll have to add cheap tickets to my list

RickG · Post by **RickG** » Fri Jun 13, 2008 9:53 am

Waiting 5 minutes

"Thank you for to be holding. The airline to whom I am speaking has transferred me to another person can you hold please?"

I am here for you.

Cheers, RickG

RickG · Post by **RickG** » Fri Jun 13, 2008 10:00 am

"I am very sorry for the holding time. United has placed me on hold to place the reservation and rebooking"

Carry on.

Cheers, RickG

pjayer · Post by **pjayer** » Fri Jun 13, 2008 10:02 am

RickG wrote:"I am very sorry for the holding time. United has placed me on hold to place the reservation and rebooking"

Carry on.

Cheers, RickG

"Sorry Mr. Rick. That will be $500 extra for carry on."

RickG · Post by **RickG** » Fri Jun 13, 2008 10:09 am

"Thank you for long holding. I am going to book you to
- United #7251/0840 IAD to CLT 1009
- United #2559/1140 CLT to STT 1528

Is that okay?"

Yes, please, anything, pleasure me. Just stop the really bad hold music.

"Yes, good to be thanking you. I will now book your flight with United."

Excellent.

Cheers, RickG

DELETED · Post by **DELETED** » Fri Jun 13, 2008 10:11 am

DELETED

RickG · Post by **RickG** » Fri Jun 13, 2008 10:19 am

"Thank for hanging long long time. I am very happy to say that we have successfully booked your ticket."

Thanks, actually this was easier than I expected.

"Thank you sir, thank you for call cheaptickets, bye bye"

Wait, can you give me my record locator number for the new flight.

"Wait one minute on hold while I look it up."

Hey, wait, I see it already on the United site.

"Bad hold music plays"

"Sir, here I have it............"

Ear numb, my entire office now knows my itinerary, and they are all checking their vacation flights. One guy finds that his two week to Italy is a mess...

Cheers, RickG (checking itineraries ever day now)

RickG · Post by **RickG** » Fri Jun 13, 2008 10:20 am

Mission accomplished. We'll make the car barge.

Cheers, RickG

waterguy · Post by **waterguy** » Fri Jun 13, 2008 10:24 am

Glad it worked out now just hope united doesn't do it again

VayCay · Post by **VayCay** » Fri Jun 13, 2008 1:02 pm

haha, i like that you typed his messages verbatim...glad you got your mess straitened out!

usvi-on-line

Login or Register with your Facebook account

Fixing a cheaptickets.com itinerary - live blogging

Fixing a cheaptickets.com itinerary - live blogging