private message notifications

papabou · Post by **papabou** » Thu Oct 31, 2013 12:10 pm

seems i once received email notices when i had a pm. recently i received a few and would not have known about had i not logged in to post on a topic. has alert been deleted, do i need to change something on my membership or am i in penalty box due to sometimes long trivial posts? anyone else getting pm notices?

thanks for help

papabou

shoemak38 · Post by **shoemak38** » Thu Oct 31, 2013 12:20 pm

my guess it's your spam filter

lprof · Post by **lprof** » Thu Oct 31, 2013 12:26 pm

Shoe is probably right...

You might try the following: go to Control Panel, then Board Preferences, then Edit Global Settings, then Notify Private Messages... check yes! You still have to log in though, I think.

shoemak38 · Post by **shoemak38** » Thu Oct 31, 2013 12:45 pm

lprof wrote:Shoe is probably right...

Shoe is never wrong only misinformed

lprof · Post by **lprof** » Thu Oct 31, 2013 12:54 pm

shoemak38 wrote:
lprof wrote:Shoe is probably right...
Shoe is never wrong only misinformed

Right!

papabou · Post by **papabou** » Thu Oct 31, 2013 1:04 pm

looks like my board settings are all correct and my spam email goes to box that i check from time to time and delete. nothing there. any more suggestions?

iprof & shoe wife rewarded me with a pillow for my bedroom side chair with:
"you can either agree with me or be wrong".

thanks all,

papabou

Post by **Anthony** » Fri Nov 01, 2013 12:34 am

Have you changed your email address? That is the usual problem -

Has anyone else had this issue? I am getting them -

papabou · Post by **papabou** » Fri Nov 01, 2013 7:15 am

no change of my email address or computer.

papabou

papabou · Post by **papabou** » Fri Nov 01, 2013 7:25 am

Anthony, problem still exists as I did not get an email notification of your pm about this problem. only knew I had you pm when I signed in to reply here.

papabou

mindehankins · Post by **mindehankins** » Fri Nov 01, 2013 8:44 am

I'm not receiving notifications, either. Google chrome and IE are browsers and no new email. I tried to figure this out a few days ago - glad Papabou said something. I thought it was just me...

Post by **Anthony** » Fri Nov 01, 2013 11:01 am

I am looking into other possibilities - since the whole site was just migrated there were bound to be some issues - but - the notifications for PMs and watched topics are working - I have received several.

I think the emails must be getting stopped in transit somewhere - this could be preventative spam measures from your ISPs or email providers since the IP of the site is new and perhaps it is not a "trusted" source.

What I am trying to figure out is whether they are actually going out and getting zapped or lost somewhere, or if they are not going out at all. So now we have papabou and mindehankins and I think someone else also mentioned this to me.

Have you all checked out the suggestion from lprof - go to your Control Panel and make sure you have these alerts turned on and that you have posting replies turned on?

Post by **Anthony** » Fri Nov 01, 2013 12:00 pm

This is a test to see if I get notified - I have found the issue... it is in the mail server set. Working on it -

Post by **Anthony** » Fri Nov 01, 2013 12:15 pm

I made a configuration change - can a few of you maybe try to test it by replying if you are watching this thread?

The issue is aggressive spam filtering by your mail providers - it seems AOL users, as well as some Comcast and others may be having this issue. Their mail system does not "trust" where the mail is coming from, so it never even gets to your local in box.

I am working on it - but it is technically beyond my scope... I am trying to get help from my provider also.

Thanks!

Cecile · Post by **Cecile** » Fri Nov 01, 2013 4:45 pm

Hi Anthony,
maybe it helps:
after I checked the whole thing , looks like this Forum is fine for me in Munich.

I do not know , if this helps all of you out there.

Thanks to you Anthony for this wonderfull Forum and all others for posting so many good ideas. I will soon be on island , also St John is very interestet for me.

Best regards
Cécile

Post by **Anthony** » Fri Nov 01, 2013 5:35 pm

For those interested in the technical end of this:

When I moved the server (actually moved off of 1 dedicated machine to 3 cloud machines) I basically had to do it all myself for cost reasons. So I ended up just copying a lot of settings from the important configuration files.

The issue was that the host name in the Postfix conf. file was using a different domain name to send mail - so that when your (good) ISPs saw that, mail coming from virgin-islands-on-line.com but via florence-journal.com, etc. it blocked the delivery - it did not even send it to you to file as spam, it is still on my server.

I have now updated the reverse DNS (which lets the ISP look at the IP address and say, hey, is this email really coming from the domain/website?).

Here is the error message from the system:

host mailin-02.mx.aol.com[205.188.155.110] refused to talk to me: 421 4.7.1 : (DNS:NR) http://postmaster.info.aol.com/errors/421dnsnr.html

And now that I have fixed this issue and tested it on the AOL system:

You can see that is says Success -

It is now working for everyone except AOL it seems though - even though the configuration seems correct, it may take 24 to 48 for the DNS changes I made to resolve across the Internets...

So - sorry to go into such detail but I get a lot of "what do you do for a living exactly" questions from lots of people. This is a good illustration of how most of a day can go by working on something that you really hadn't planned on

(not that I am complaining - this is the fun part of the job!).

usvi-on-line