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Fixing a cheaptickets.com itinerary - live blogging
Posted: Fri Jun 13, 2008 9:46 am
by RickG
United killed their IAD->STT flight for 11/1/08.
Cheers, RickG
Posted: Fri Jun 13, 2008 9:47 am
by RickG
Cheaptickets.com now has no outbound flight on my itinerary.
Cheers, RickG
Posted: Fri Jun 13, 2008 9:48 am
by RickG
Cheaptickets.com gives me a live customer service person with no hassle.
Cheers, RickG
Posted: Fri Jun 13, 2008 9:50 am
by RickG
"Ah, Mr. Rick, I see the problem, there is no outbound leg?"
Yeah, that's why I called.
"There is no direct flight from IAD to STT"
Yep
"United has the following:
- United #7251/0840 IAD to CLT 1009
- United #2559/1140 CLT to STT 1528"
Sure, I get in 3 hours and 15 minutes late, but at least I can make the car barge.
"Let me call United and see what we can do"
Cheers, RickG
Posted: Fri Jun 13, 2008 9:50 am
by RickG
Holding........
"Mr. Rick, I am on the phone with the United agent. It will be 5 more minutes."
Cool, dude, hook it up.
Cheers, RickG
Posted: Fri Jun 13, 2008 9:52 am
by waterguy
Good luck I'll have to add cheap tickets to my list
Posted: Fri Jun 13, 2008 9:53 am
by RickG
Waiting 5 minutes
"Thank you for to be holding. The airline to whom I am speaking has transferred me to another person can you hold please?"
I am here for you.
Cheers, RickG
Posted: Fri Jun 13, 2008 10:00 am
by RickG
"I am very sorry for the holding time. United has placed me on hold to place the reservation and rebooking"
Carry on.
Cheers, RickG
Posted: Fri Jun 13, 2008 10:02 am
by pjayer
RickG wrote:"I am very sorry for the holding time. United has placed me on hold to place the reservation and rebooking"
Carry on.
Cheers, RickG
"Sorry Mr. Rick. That will be $500 extra for carry on."
Posted: Fri Jun 13, 2008 10:09 am
by RickG
"Thank you for long holding. I am going to book you to
- United #7251/0840 IAD to CLT 1009
- United #2559/1140 CLT to STT 1528
Is that okay?"
Yes, please, anything, pleasure me. Just stop the really bad hold music.
"Yes, good to be thanking you. I will now book your flight with United."
Excellent.
Cheers, RickG
Posted: Fri Jun 13, 2008 10:11 am
by DELETED
DELETED
Posted: Fri Jun 13, 2008 10:19 am
by RickG
"Thank for hanging long long time. I am very happy to say that we have successfully booked your ticket."
Thanks, actually this was easier than I expected.
"Thank you sir, thank you for call cheaptickets, bye bye"
Wait, can you give me my record locator number for the new flight.
"Wait one minute on hold while I look it up."
Hey, wait, I see it already on the United site.
"Bad hold music plays"
"Sir, here I have it............"
Ear numb, my entire office now knows my itinerary, and they are all checking their vacation flights. One guy finds that his two week to Italy is a mess...
Cheers, RickG (checking itineraries ever day now)
Posted: Fri Jun 13, 2008 10:20 am
by RickG
Mission accomplished. We'll make the car barge.
Cheers, RickG
Posted: Fri Jun 13, 2008 10:24 am
by waterguy
Glad it worked out now just hope united doesn't do it again
Posted: Fri Jun 13, 2008 1:02 pm
by VayCay
haha, i like that you typed his messages verbatim...glad you got your mess straitened out!