Techie Help - related to STJ

[AquaGirl]

I have DSL service at home, line is owned by Verizon, internet service provider is Earthlink. We have a lot of problems with DSL not being available. But I noticed one thing that is a big problem for me. Almost every time (but not always) I go to the on-stjohn site and start to play one of their videos, the DSL connectivity goes down. It always goes down when I use Mozilla browser, and sometimes with IE.
This causes further STJ withdrawal symptoms since I really want to watch their videos. We have spent a lot of "quality time" on the phone with Earthlink's help desk, but no improvement.
Any ideas?
(Yes, we are considering FIOS - neighborhood got it recently)

[sherban]

Just a wildassguess...it sounds like the "high bandwidth" requirement of video might perturb some function in the DSL routing to shut your hose off...if you suck too hard the hose collapses... My cable internet works like a champ with video even via 54MB wireless...

[Teresa]

I use Mozilla and have DSL and go to that site with no problem. Is it possible you have an anti-virus program running every time you open the videos? Check your task manager to see what runs when you open the videos to give you a clue. You might have a pop up blocker set possibly or you might not have your Active X control set. Some videos require that in order to run. Or in other words, it could be a million different things. Good luck!

Teresa

[Margy Z]

I agree it could be a million different things. Can Earthlink bump you up a bit? Sometimes that helps - we were at 54 and couldn't qualify for high speed DSL as we are too far from the base but AT&T was able to give us a bit of a boost to about double. I was also having problems with viewing videos right before my DSl modem went toes up (it was the original). Got a new modem and replaced the cable between the modem and the wireless router with a better, shorter cable while I was at it and things got a lot better. Good luck - I know this is frustrating because it could be one thing or many things and figuring out the combination that is causing the problem can be maddening.

- Margy