Airline seating

[nancyr84]

Dear Mrs. Tomazin:

Thank you for contacting Customer Relations. We appreciate it when customers take the time to share their concerns.

I apologize for any confusion regarding advance your seat assignments. Despite our best efforts, we are unable to guarantee specific seats will be available. This applies to seats requested directly with our Reservations agents as well as to seating requested via our website. Unfortunately in viewing the flights it appears there have been changes to the aircraft. Operational challenges encountered throughout our routing system will occasionally affect the cabin configuration and pre-assigned seating for a specific flight. The automated system tries to accommodate as close as possible to the original seat assignments. I am sorry this was not the case for your reservation. Operational challenges encountered throughout our routing system will occasionally affect the cabin configuration and pre-assigned seating for a specific flight.

As we are always interested in the opinions of our passengers, your comments and concerns have been documented and will be shared in a written report to our executive management team. This report is a capsulated record of all passengers’ concerns regarding our policies and procedures.

We appreciate that you chose to fly US Airways. We look forward to serving your future travel needs.

Sincerely,


Here is the answer I received from the airline when I complained about our seats being separated . Sorry did not cut it with me.
Nancy

[JJShaw]

I ended up paying $78 to get our seats together on 2 of the flights, still apart on one nothing left. Since I booked October 16th I would have thought US air would have been able to put my seats together the plane was empty then. Oh well I sent them a nasty complaint and I will forget about it. Time to pack.
:

Holy Crap !! What do they charge per seat? I very rarely pay for a seat..Figure we will all get there at the same time anyway...however..I will pay for the one leg from Ft Lauderdale to STT hubby likes the window and only then if the plane looks full...or getting close..I think we paid 20.00 this time...and a cpl weeks back to and from Niagara we didnt buy seats at all and had no problem getting seated together with the kids ..

[greyhoundmom]

This is the first year we have not paid for seat assignments. Two of our companions paid to sit together. The rest of us will leave it to the luck of the draw...we will get there. I am done with paying an extra $60 r/t ($15 each leg)per person.

[surfnh]

Well, sorry you're upset but it's just a matter of understanding the airline's system. In the case of paying extra for seats, you shouldn't have to do this. If you reserve directly on the airlines web site, then you can pick out the seats on screen at that time. If your reservation is way out many months, then go into that web site every few weeks to do maintenance on your reservation. If the planes have changed, they should change the flight number and/or the timing also........I know on US Air a message will immediately pop up that tells you things have changed and do you accept the changes or not. If the seats have changed, you can go directly back into the seating chart and choose new seats.

The only seats that should be extra are so called premium seats....there are about 3 rows in front end of coach on US Air for this, United has Economy plus with more leg room, Continental also has extra leg room seats. I guess I've just adapted to all this.

I don't mind the airlines getting creative to make a profit. When I'm up at 35,000 ft I don't want to be concerned that some maintenance guy got screwed on his OT because they're cutting costs. Better to have them well organized with happy employees, then we're all better off.

I know it can be discouraging, but the world is changing and we have to adapt.

[greyhoundmom]

I do understand the airlines system. If I want to pick my own seat I have to pay for the privilege. I choose not to pay for a standard (not premium) coach seat anymore.

[surfnh]

I do understand the airlines system. If I want to pick my own seat I have to pay for the privilege. I choose not to pay for a standard (not premium) coach seat anymore.

Which airline is charging you to pay for a standard seat when you reserve?

[greyhoundmom]

Spirit!!

[rpplano]

Spirit!!

That's not really an "airline."

[surfnh]

Spirit!!

Oh cripes, nuff said. When I talk about this stuff I'm always referring to the traditional network carriers like US, United/Continental, American, Delta, etc.

I've heard good & bad about Spirit, haven't flown Southwest in years because the seating policy drives me insane though I know a lot of people swear by both. I see them as great competition that force the older airlines to perform better.

But honestly, no one should complain about Spirit, their entire strategy is based around charging extra for every little thing, they don't hide this at all. It seems to work, ehh?

[greyhoundmom]

Too funny! You are right, it's not really an Airline! It was a shock two summers ago when they started charging for seat assignments, this year we'll just wave at each other from different sections of the plane - we might get lucky and sit together

[surfnh]

Too funny! You are right, it's not really an Airline! It was a shock two summers ago when they started charging for seat assignments, this year we'll just wave at each other from different sections of the plane - we might get lucky and sit together

I like your attitude! There could be worse, lets face it, you're flying to the VI!

[Heather-in-MA]

I know this would annoy me if I was traveling with my younger kinds (the soon to be 6th grader not so much) but if I was traveling with my hubby-nope gonna see enough of him for the next 7 or so days anyway

[JJShaw]

We fly Spirit and really havent had any issues...(crossing fingers for tomorrow). We dont have any problems getting seated next to each other..hopefully it will go well for you, Greyhoundmom.. I know they get a bad rap but honestly most airlines are charging for seats and luggage...so if I can go for half the cost and have to pay for a bag...so be it..we used air miles and are checking 2 bags (long story) so I have a grand total of 162.00 in 2.5 round trip tickets..(we had to buy a one way for my son to get back on) As far as the kids...heres an idea..if you cant get seated next to them..ask the person in the aisle seat next to them, if they will switch with you...if they say no, then say "ok heres a bag just incase" "They got air sick last time" I'll be up here napping if you need me..haha...Ive never had to try it...but Id bet it would work...hehe