USVI-On-Line

On Friday I got an email from USAir saying there had been a change in my itinerary. I had booked this trip Oct 2011. When I went to the USAir site to accept the change, I noticed that one segment of the trip was missing so I called...and lo and behold the return from STT to Charlotte has been CANCELLED! What a shock...my trip is scheduled for Saturday arrival 8-11 and Friday return 8-24 (Friday STT to CHL was cancelled - I still had the CHL to RDU). So the good news is I have to spend an extra day at Gallows, and the bad news is I have to pay for an extra day at Gallows

I asked USA if they would compensate by upgrading my flights to first class because of the inconvenience and added expense, and was told "no", but that I could email customer service - I guess a higher level than 2 folks I talked to on the phone...so I did and we'll see. They did tell me that I could ask for reimbursement after the fact for the extra night lodging.

Just to say again, as many here have already said, keep checking your reservations

2 quick questions.....when is your trip scheduled, and did they try to re-route you through Philly?

The reason I ask, is I've never seen zero US Air flights out of STT on a Saturday, that's a little strange.....

There is the following flight available for Friday 8/17:

#1080 4:40 PM STT 8:20 PM CLT 3h 40m
#1550 10:40 PM CLT 11:30 PM RDU 0h 50m

I would call back to straighten it out.

Oops! Plugged in for the 17th instead of the 24th. Indeed there are no Friday flights. US Air stops Monday-Friday flights starting Tuesday 8/21 through October 26.

Edited to add: They have always stopped the mid-week flights.

sorry like duhhh......missed your dates, not Saturdays.....oh well, correct, they adjust weekday flights for off season.....that stinks....

Sun, you just have to give it up and go with what you have.

I'm so sick of US Air. We had a great flight and they changed it, but eventually we rebooked with American.

Now....after we already paid for the US Air flight, they told us it would take 2-3 billing cycles to get our credit. Keep in mind we also had to pay for the American flights.

And......we have a US Air credit card!

That happend to me last year when I booked my hubby's surprise 40th trip. Got a call in June that they cancelled our flight home. Had a big argument with them and ended up having to take a Cape Air flight to Puerto Rico and then a flight to Charlotte in order to get home. Never did get any refund becuase they said that they offered me an alternative day to come home. We couldn't come home 3 days later since my hubby had to go back to work.

Anyway, I ended up out $700 bucks. So beware. USAir is notorious for changing schedules off season!

WOW! Thank You! I went and checked our flights for September and sure enough, they were gone! They were able to move our seats to the Saturday flights 3 days later for free.

Now I have to change my ticker!