USVI-On-Line

Hi Everyone~ We have been renting from the same management company for years. We've been paying our $35.00 non-refundable security deposit waiver fee and have never had to question it. That is, until now.
Something was accidentally broken on our last trip.
We sent a check to cover the cost of the item and the $35.00 fee was added to that amount and sent to the owner. Now the question: We've read on several other management company websites that they collect the $35.00 fee, and should there be any damage, they will pay up to $500 to repair/replace whatever it is. The company we used doesn't do that. I wonder what becomes of all the unused fees they collect?
Do you think we should use another villa management company? Catered To, and VIVA are two companies that use money from the "pool" of unused fees. I really like the people we deal with but this has left a bad taste.

This is the first time I will be renting a villa on St John, so I dont have the experience you do. I would confront your rental company with your displeasure and see what type of adjustment they are willing to make to keep you as a customer.

I have not heard of this fee so I don't have a pefect answer but I would call them and ask for clarification. I would be a little confused myself. Why bother paying the fee if it has no use? You paid for the item, that should be the end of it.

Let us know if you get more info on this, I am curious to see what their response is.

Pat that makes NO sense. My assumption would be I pay the $35 to cover any minor damage that would happen in the normal use of things. If that is not the case, you are absolutely right what was the point of paying the $35!!!

Oh I'd be one unhappy camper. Ok, so I don't camp ... but you get what I mean