Yaay for Denzil Clyne..Booo for Cool Breeze Car Rental
Posted: Wed Jan 19, 2011 9:52 am
Just thought I'd share our recent experience in case anyone is looking for a car rental place.
Two weeks ago, we were to arrive on STJ, so I both emailed and called from home to re-confirm our Jeep Wrangler reservation with Cool Breeze. They said no problem. When we got there...no Jeep....they tried to give us a tiny little 2Wd and we refused so they gave us a Grand Vitara. Now, being very familiar with the "challenges" of our driveway (if you can call it that!) we were a bit concerned..but it was 4WD all the same, so we took it, with the understanding that we would come back the next day to get our Jeep. Well, ends up the tires were so bald that we could not even make it up the driveway. My poor husband had to lug all our luggage up that treacherous path, and made several trips....in the dark. We had to park it at the very bottom and leave it for the night. When we took it in the next morning (per their suggestion) to exchange, our Jeep was still not there. The guy at Cool Breeze did not give a care about any of it. He said "it's like if you go to a retaurant and they are out of steak." Of course, if I had reserved a steak, and called to confirm my steak and emailed to confirm my steak (all prior to my arrival), and each time, my steak was confirmed....then I want my *@!#^& steak! We let them keep their vehicle and looked elsewhere for the remainder of our stay. St. John car rental was out of Jeeps and so we walked down to Denzil Clyne. They hooked us up with a Wrangler on the spot, brand new. They had just replaced one of the tires and it was in great condition. Not only that, but when our flight out got cancelled due to weather, they let us keep it for 2 more days.
We will rent from them from here on out. Highly recommended! Cool Breeze? Not so much. Not a trip ruiner, by any means, but there it is.
Others may have had a different experience, and that's fine, but I'm sharing for the benefit of others who are looking for some insight.
Two weeks ago, we were to arrive on STJ, so I both emailed and called from home to re-confirm our Jeep Wrangler reservation with Cool Breeze. They said no problem. When we got there...no Jeep....they tried to give us a tiny little 2Wd and we refused so they gave us a Grand Vitara. Now, being very familiar with the "challenges" of our driveway (if you can call it that!) we were a bit concerned..but it was 4WD all the same, so we took it, with the understanding that we would come back the next day to get our Jeep. Well, ends up the tires were so bald that we could not even make it up the driveway. My poor husband had to lug all our luggage up that treacherous path, and made several trips....in the dark. We had to park it at the very bottom and leave it for the night. When we took it in the next morning (per their suggestion) to exchange, our Jeep was still not there. The guy at Cool Breeze did not give a care about any of it. He said "it's like if you go to a retaurant and they are out of steak." Of course, if I had reserved a steak, and called to confirm my steak and emailed to confirm my steak (all prior to my arrival), and each time, my steak was confirmed....then I want my *@!#^& steak! We let them keep their vehicle and looked elsewhere for the remainder of our stay. St. John car rental was out of Jeeps and so we walked down to Denzil Clyne. They hooked us up with a Wrangler on the spot, brand new. They had just replaced one of the tires and it was in great condition. Not only that, but when our flight out got cancelled due to weather, they let us keep it for 2 more days.
We will rent from them from here on out. Highly recommended! Cool Breeze? Not so much. Not a trip ruiner, by any means, but there it is.
Others may have had a different experience, and that's fine, but I'm sharing for the benefit of others who are looking for some insight.