My experience with Caribbean Villas!
Posted: Thu Jul 29, 2010 3:28 pm
First let me say that we have been fortunate enough to visit St. John 6 times now. I have loved each trip!
We were a group of 9 the first week and 11 the second week. Being so big the second week, we rented a second villa - just right around the corner from the first. This worked out PERFECTLY!
During our second week, one of our guests remained at the house every day. He had recently had surgery on a broken ankle. Most days he stayed in their bedroom - which was lower level, pool side. 1st - it was air conditioned!!! 2nd - he played on the computer or played xbox all day! One day during that week, gardeners visited. And I say VISITED - because they helped themselves to our house! After trying to get into his room (by jiggling the door handle) they helped themselves to the upstairs AND an Ipod! We discovered it was missing about 2 days later. We notified the rental company and I was PROMISED the Ipod would be replaced. We're waiting on restitution for that - I will keep you updated. Supposedly, coming from the landscaping company (which has since been fired, I was told).
Now the real fun begins! The house we had for both weeks (Virgin Seabreeze) LEAKED LIKE A MAD DOG every time it rained. I'm talking - one of the buildings had water all over the first floor - seeping into the bedroom! We could keep NOTHING on the floor in that pod.
Upon check out - apparently a red comforter had been placed on one of the twin beds. It had gotten wet (again - LEAKING!) ...the top of the comforter was dry so no one knew it was wet! It bled out onto the bedding. We now have a charge for $338 for ONE TWIN BED'S BEDDING! After going round and round with Caribbean Villas, we are paying the charge. I feel this was not an action we controlled - we had no idea the bedding was wet! OBVIOUSLY if it was - we would have NEVER placed it on the bed.
Just wanted to vent. My dollars are way too precious and there are way too many choices for properties and rental agencies. I know some may not agree with me - that's fine. Again - just wanted to vent. I know there have been other derogatory remarks about this company in the past. We used them before and never had issues. But we will never rent from them again.
We were a group of 9 the first week and 11 the second week. Being so big the second week, we rented a second villa - just right around the corner from the first. This worked out PERFECTLY!
During our second week, one of our guests remained at the house every day. He had recently had surgery on a broken ankle. Most days he stayed in their bedroom - which was lower level, pool side. 1st - it was air conditioned!!! 2nd - he played on the computer or played xbox all day! One day during that week, gardeners visited. And I say VISITED - because they helped themselves to our house! After trying to get into his room (by jiggling the door handle) they helped themselves to the upstairs AND an Ipod! We discovered it was missing about 2 days later. We notified the rental company and I was PROMISED the Ipod would be replaced. We're waiting on restitution for that - I will keep you updated. Supposedly, coming from the landscaping company (which has since been fired, I was told).
Now the real fun begins! The house we had for both weeks (Virgin Seabreeze) LEAKED LIKE A MAD DOG every time it rained. I'm talking - one of the buildings had water all over the first floor - seeping into the bedroom! We could keep NOTHING on the floor in that pod.
Upon check out - apparently a red comforter had been placed on one of the twin beds. It had gotten wet (again - LEAKING!) ...the top of the comforter was dry so no one knew it was wet! It bled out onto the bedding. We now have a charge for $338 for ONE TWIN BED'S BEDDING! After going round and round with Caribbean Villas, we are paying the charge. I feel this was not an action we controlled - we had no idea the bedding was wet! OBVIOUSLY if it was - we would have NEVER placed it on the bed.
Just wanted to vent. My dollars are way too precious and there are way too many choices for properties and rental agencies. I know some may not agree with me - that's fine. Again - just wanted to vent. I know there have been other derogatory remarks about this company in the past. We used them before and never had issues. But we will never rent from them again.