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Kudos to Elaine from Sailview
Posted: Wed Nov 25, 2009 9:01 am
by Lovermont
I had posted an off-topic thread last week about a friend of mine who was thinking that she'd have to cancel her first trip to STJ due to finances with her business, and the anxiety associated with it. Yesterday she made the very hard decision that this just wasn't the right time to go on vacation, as there are too many things to take care of with her business, and the responsible thing to do is to stay home and literally "take care of the store."
She contacted Elaine at Sailview Inn, where she was supposed to check-in on Friday to tell her the bad news, and received a very nice email back from Elaine that was gracious and full of understanding. Now, I've never met Elaine, and I have never been to Sailview, but I was really impressed at her response to my friend. (The airlines could learn a thing or two from real people!)
So, today, on the day before Thanksgiving, I'm giving thanks to people who are kind and gracious.
Lovermont
Posted: Wed Nov 25, 2009 10:14 am
by XOXO
That was very kind of Elaine.
I wondered what happened with your friends. Did the airlines let them exchange their flights?
I am sure this was not an easy decision for your friends but it was a very responsible one.
GG
Posted: Wed Nov 25, 2009 10:44 am
by cbrund1079
We have booked our 1st trip to STJ for Feb/Mar and are staying at Sail View....We have read nothing but good things about the owners. Can't wait to get there and meet the owners.
Posted: Wed Nov 25, 2009 11:41 am
by grandpainin
We have stayed at Sail View. It is the coolest place with a great view. Elaine and Mike are the best.
Posted: Wed Nov 25, 2009 11:42 am
by Lovermont
XOXO wrote:Did the airlines let them exchange their flights?
GG
The airline (Delta, I believe) withheld $150 on each ticket, and is allowing them to use the remainder before July 15, 2010. I'm not sure how much the tickets cost initially. She was resigned to the fact that there was money spent on this vacation that she would not see back again.
Lovermont
Posted: Wed Nov 25, 2009 11:49 am
by tipsy
Am glad to hear that things worked out pretty well for your friend (for the most part). Will pray that she gets this much needed (sounds like) vacation in the coming year. And pray that her business picks up in the coming new year.
Posted: Wed Nov 25, 2009 1:49 pm
by BAILEYBAY
FYI.....the owners and hosts of Sailview are Eileen and Mike. And they are fantastic. The view is to die for. Absolutly the best!!!!
Posted: Wed Nov 25, 2009 3:45 pm
by patr
Yes, Mike and Eileen are the very best!
I am so happy they are doing well with their guests suites, I knew they would, because of their karma - here is another fine example.
Posted: Wed Nov 25, 2009 4:25 pm
by Lovermont
BAILEYBAY wrote:the owners and hosts of Sailview are Eileen and Mike. And they are fantastic.
Oops... thanks for clarifying. Eileen... yes, Eileen!
Lovermont
Posted: Wed Nov 25, 2009 5:03 pm
by STX lady
Some people JUST KNOW how to run a business...Gotta love it! And your friends are being VERY smart to do what they NEED to do, good for them.