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TAN download issue update

Posted: Mon Sep 21, 2009 10:37 am
by Anthony
Here is an update on the situation:

"Just spoke with IT, and they told me the root cause is how some ISPs read http headers. A fix is going out for this as we speak – we have modified the header of our ad tag on the back end and are releasing that fix. This issue is very sporadic and depends largely on how downstream ISPs handle the caching of content. By later this afternoon (caching timeouts) this issue will have stopped for the users seeing the error."

If anyone is still having trouble by the end of the day, please let me know.

Posted: Mon Sep 21, 2009 10:41 pm
by jayseadee
I'm still seeing it with Safari.

Posted: Tue Sep 22, 2009 1:42 am
by Anthony
No!!!!!!!!! How do you make the scream smiley???
Please let me know if you are still having the issue on Tuesday. It seemed to have cleared up immediately for some people.
Thanks -

Posted: Tue Sep 22, 2009 2:01 pm
by BasUR
I stopped seeing it last night!!

Posted: Tue Sep 22, 2009 2:27 pm
by Anthony
BasUR wrote:I stopped seeing it last night!!
First good news I have had all day - :)

Posted: Tue Sep 22, 2009 6:13 pm
by jayseadee
More good news.

I re-started my Mac and all is well!

thanks for taking care of it.

Posted: Wed Sep 23, 2009 4:17 pm
by Anthony
Awesome - so I think this is officially fixed. Thanks for letting me know.

Posted: Fri Sep 25, 2009 3:55 pm
by Carolyn
Hi Anthony

I have been out of town w/ no computer. It looks like my TanAd problems are gone too!!! YEA!!!!!

Thanks