USVI-On-Line

I don't have a problem of honest mech problems But when you are sitting at a gate with 5 other people and they say they have a problem just so they don't have to fly the plane. Or there is a flight and they don't have a pilot. Or you wait ing line for 8 hours after your flight was canceled to hear that you have to come back tomorrow because they don't have any answers and wait another 5 hours. Or they lose your luggage and its been 5 months since you filed a claim and you still don't have any to show for it.
These are all things that have happened to me since DEc. on US air that is why I won't fly them again. Sorry for the rant
Tom

Oh dear. I booked USAir for our trip this year. I guess I am lucky, as we have never had a problem while flying with them. Fingers crossed that the lucky streak continues!

Yikes! We're planning to fly US Air for the first time on our trip to STJ this summer! Now I'm not so sure the good deal we got was worth it...

We'll keep our fingers crossed!

We have flown to St. Thomas many times with USAir and have never had a problem. Our 2 licquor boxes made it safely to our destination. We had to check them with our checked bags. We have had nightmares with American and United, but I chalk those up to O'Hare. Fly through O'Hare and let the airline deliver your luggage. Three out of our last three flights through Chicago.

Palmtrees wrote:"US Air employees stole our liquor package."

How can you be sure enough to make such an accusation? Please provide more information. Are you sure it wasn't someone from the TSA? How about another airline's employees with access to the baggage areas? What about the companies that service and clean the planes? Were there construction workers in the baggage or loading areas? Airport police or maintenance workers? There are a lot of possibilities beyond your claims.

Well, when the Columbus, OH USAir baggage folks tell you that the airline is aware of theft problems in Philadelphia, that not getting your booze isn't uncommon, and that they're conducting an investigation, I'd think that there might be a problem. Plus, there have been previous posts about this issue with USAir and Philadelphia.

Palmtrees, I never implied that US Air was responsible for me getting up at 5:30 am and no I didn't feel the need to get up 9 hours prior to flying. For some reason when we are in the islands, I can't sleep past 6:00 am. I had plenty of stuff to do before catching the 10:15 am ferry that day, there was 8 people in our group. And I also did not expect them to fly me out on a broken plane! PLEASE, get real!

What I expected was something more than " The plane is broke and we cannot help you". I also feel that for all the inconvenience of having to stay in an airport for more than 10 hours and losing a days sleep, we should have gotten something more in return besides a dried-out cheeseburger and a pepsi.

Denise

"Well, when the Columbus, OH USAir baggage folks tell you that the airline is aware of theft problems in Philadelphia, that not getting your booze isn't uncommon, and that they're conducting an investigation, I'd think that there might be a problem. Plus, there have been previous posts about this issue with USAir and Philadelphia."

So, you don't really know if your booze was stolen at all, or just misrouted. And if you do still maintain that it was stolen, you really have no idea whatsoever who stole it. As I stated earlier, an awful lot of people have access to baggage areas. That includes in St Thomas, in Philadelphia, and even in Columbus. How you can pin it on USAirways employees is beyond me. Even if you "saw it on the internet".

Palmtrees wrote:So, you don't really know if your booze was stolen at all, or just misrouted. And if you do still maintain that it was stolen, you really have no idea whatsoever who stole it. As I stated earlier, an awful lot of people have access to baggage areas. That includes in St Thomas, in Philadelphia, and even in Columbus. How you can pin it on USAirways employees is beyond me. Even if you "saw it on the internet".

Lighten up, Francis.

Palmtrees wrote:"Well, when the Columbus, OH USAir baggage folks tell you that the airline is aware of theft problems in Philadelphia, that not getting your booze isn't uncommon, and that they're conducting an investigation, I'd think that there might be a problem. Plus, there have been previous posts about this issue with USAir and Philadelphia."

So, you don't really know if your booze was stolen at all, or just misrouted. And if you do still maintain that it was stolen, you really have no idea whatsoever who stole it. As I stated earlier, an awful lot of people have access to baggage areas. That includes in St Thomas, in Philadelphia, and even in Columbus. How you can pin it on USAirways employees is beyond me. Even if you "saw it on the internet".

Reread my post. I didn't "pin it" on anyone - just quoting what USAir's own employees are saying. FWIW, I've been a USAir Chairman's member for the past five years, so I'd probably be considered a loyal USAir customer. But I, along with many others on this forum, am aware that they have a significant problem in Philadelphia.

You're not alone! Check it out: http://www.on-stjohn.com/

My thoughts are more along the lines of the Philly airport is the pits more than just US Air. We typically fly out of Philly using numerous airlines...American, AirTran, Southwest and US Air, and regardless of which airline we fly, there's ALWAYS some issue. For instance, I don't know how many times the plane leaves the gate on time, and we end up sitting on the runway, listening to the captain say, "folks, we're about 17th in line for takeoff, it'll be another 10-15 minutes." OMG. My husband just flew Southwest to Florida and on the return flight, his plane left FL early, and they still had to circle the Philly airport for 20 minutes cause they couldn't handle the early arrival. Dumb.

I'm certainly not defending US Airways, but fortunately, we have not had problems with them specifically. I just find the airport itself to be a royal mess more so than a specific airline. And, unfortunately for us, US Air is the only airline in our area that flies non-stop to STT. So, until we experience some major issues as discussed here, we'll be booking with them. (Jinx, knock on wood, as my 8-yr old would say!)

Jerseyboy wrote: Lighten up, Francis.

I have no dog in this fight but I love it when someone makes a stripes reference!

One time last summer, trying to get home to Raleigh from PHL, I was #67 on line to take off. That's right 67. US Air blows and PHL blows more. Put them together and it's just not a good situation.

PHL may be the worst airport ever, and this comes from someone who travels 2X per month for work.

But, the STT situation is tough. They probably don't store parts there, they can't just hop a plane down, and US Air doesn't have a presence in a place like SJU like American does. In a similar situation, with AA, you could possibly get to SJU and then try to get home. At STT, you're stuck.

We fly Delta. 2 trips...no problems at all

Sorry to hear about your terible experience. I fly frequently for my job and have developed a mindset/mantra to help curb my expectations and frustrations:

1. My flight will bebe delayed, bumped or cancelled.

2. My flight will most likely experience some sort of mechanical failure, ground hold, flight crew issue, weather issue or some other made-up excuse that will cause me to be late; have to switch flights; stay another night; fly into another airport altogether; etc...

3. Airline counter representatives are absolutely powerless; have no real knowledge as to what the actual problem is and will not have any ability to assist me in any way.

4. If my flight departs and arrives on time then it was a bonus.

It is a fairly sad commentary of airline travel in the US but it keeps me from becoming "one of those people" who yell and scream when their flight is delayed for more than ten minutes.

I think all of us forumites should pool our money and just buy a damned plane. I'll build shelves for the liquor, so as the evil Phillieites don't steal it. Melanie, Lucy and Tortola can be the pilots, as they seem to be the only soberite-forumites.
OK,now everybody play nice.
P&H, JT