USVI-On-Line

UPDATE: I got home from work this afternoon to find a brand new D10 waiting for me. My camera was still under warranty so my only cost was the $10 to insure and ship it back to Canon.

I am going to continue to test their customer service and send back my other flooded D10. This one is out of warranty by a couple of months, so it will be interesting to see what the cost to replace/refurb this one will be.

Becky...Canon told me that they have a grace period after the 1 year...it's either 1 or 2 months, can't recall. But I am sure they will replace if you bug them enough and ask them for a prepaid shipping label to send it back. Another thing to note is that the replacement camera is warrantied for 90 days so use it in the water as much as you can to make sure it's ok.

I completely agree with Kristen. Test it as much as you can before trusting vacation photos to your Canon. I had issues with the replacement Canon sent me. On the up side, it didn't flood. On the down side, I couldn't get it to stay on long enough to take a picture. I sent this one back and am still waiting to hear anything back from Canon. It's too bad. When it was working, I loved it.

Good thing I have had no problems with mine yet. But I remember when I used to have an Olympus tough camera and brought it underwater. I always thought that the safe level would probably extend deeper than what is initially stated. I mean, it should have been 10 meters would be the base and it should handle a little deeper, but to your own judgement already. I went down for about 7-8 meters and my camera was soaked with water already. Such a bummer.

Final update: since the second camera was three months out of warranty, it turns out that there is a $160 charge to repair/replace it. Since I now have two working D10s plus the G12, I guess I will just ditch this one. All cameras are going with me on another underwater adventure next week so we will see how they handle.

Do NOT throw away your broken powershots! You can use it with the Canon Customer Loyalty Program to get a great deal on a refurbished DSLR. For instance, a new Canon 7D which might run you $1700, you can get a refurb for about $1098 if you send them a broken powershot. The refurbs are store overstocks, returns that can no longer be called new. Some of them have 10 shutter actuations, some a couple thousand. They are all cleaned and checked by Canon and come with a warranty.

People are willing to pay $15-20 for your broken powershot so they can use it for the Customer Loyalty Program. I just posted on my local Freecycle for broken Powershots, and got several of them to share with my camera club buddies.

Carolyn

Hello everyone. Just wanted to let you all know that yesterday, I received a brand new Canon D10. This was only after a negotiation with them. They were, however, very responsive and in the end, gave excellent customer service. Thanks for all your tips.