USVI-On-Line

Sorry about your camera! We got our D10 for our Jan 2010 trip to STJ and it was great- but then when we used it to go kayaking around our home in May - it turned on - then shut off saying there was an error - which after researching on line, found out is a common problem with the D10- and needs to be sent back for repair or replacement. Unlike everyone else here, I did not have the best experience with their customer service- they "repaired" the camera - but the 2nd time after using it had the error again- so back it went - had to argue with them for them to finally send me a new one - so far, so good though Good luck to you- I can't wait to see your giant turtle!![/i]

Wow! I was thinking about buying the D10, but now I think I will stick with my old SD950IS with it's waterproof case.

I should clarify - the problem we had with our D10 seems to be a common reason WHEN there is a problem, not that it is common to happen to begin with.

Came home today to a brand new canon D10 on my doorstep!!! The camera was out of warranty by 6 months but they replaced it. Now how do I find the nerve to take the new one snorkeling lol.
Nancy

nancyr84 wrote:Came home today to a brand new canon D10 on my doorstep!!! The camera was out of warranty by 6 months but they replaced it. Now how do I find the nerve to take the new one snorkeling lol.
Nancy

Nice! Props to Canon, but wouldnt it be more cost effective to address any design or build issues than repairing/replacing too many D10s?

jmq wrote:Nice! Props to Canon, but wouldnt it be more cost effective to address any design or build issues than repairing/replacing too many D10s?

I am really curious what the overall failure rate for this camera is. I have certainly read many reports here and on amazon about flooding. I think it has to be more than an operator error issue--I am very careful with my cameras--always check the seals etc., and one of my D10s flooded on its third use. I should have sent it back to them based on others success rates in that regard.